Shipping policy

If a shipment gets lost or damaged, then you can submit a claim. Claims must be made within 23 days from the shipping date. Claims for late shipments are not supported.

If a shipment is scanned as Return to Sender, then such a shipment is no longer eligible for a claim.

When you contact us, you need to provide the following information:

• the order number 
• the tracking number 
• the postcode of the delivery address
• the value of the items in the shipment